Your voucher will be delivered to you or to the recipient if you choose to specify the recipient's email address.

1. There are no restrictions on when your voucher can be delivered. You can choose to have it delivered instantly or at a later date of your choosing.
2. Delivery of your voucher by email is free of charge.
3. You (or your recipient) will receive an email containing your voucher as you see it in the window above together with a link to download your voucher at any time.
4. Your voucher is loaded with value and ready to spend in accordance with voucher usage terms.
5. After placing your order you will receive a confirmation email that includes your order number together with a link to the voucher if you need to print it.
6. If you have specified a voucher recipient email address other than yourself you will receive notification to confirm when the voucher has been sent by email to your specified recipient.

Due to high demand, please note that advance booking is necessary a minimum of five days prior to arrival at the hotel. Bookings are subject to availability so please await confirmation before arriving at the hotel.

To redeem your voucher, please click here or visit https://voucherbooking.link/cpliverpoolJLA and you will receive a confirmation once your booking request has been received. Kindly notify us at the time of booking that this voucher is to be used and present it to the hotel reception on arrival.

This voucher is non-refundable and no refund is available for part-use. Vouchers are valid until the date shown on the voucher and cannot be extended. This voucher cannot be used in conjunction with any other offer or promotion. 

For the wellbeing of guests and colleagues, the dining experience may feel a little different, however, we have all the right measures in place to keep our guests and employees safe. We have been audited and verified as being a safe place to visit by Bureau Veritas. To give extra peace of mind during this time, if you are unable to use your voucher due to Government restrictions, we will happily amend the date of your booking, free of charge, as long as 48 hours notice or more is given. Amendments will only be accepted under the guidance of the Government and under no other circumstances.